The purpose of this program is to provide Case Consultation Services to Faith Based organizations.

Use of Service

"  Referral(s) provided for traditional requests (emergency food, etc)

"  Information provided (telephone number, etc.)

"  Explore other options, when no service is available.

Case Consultation

"  In-depth telephone conferencing with HelpLink 2-1-1 staff about request(s).

"  Review and develop ways to strengthen benevolent efforts.

"  Research available resources for untraditional requests.

"  Advocating

Benefits to the churches:

"  Ability to better serve members of faith based organizations and/or the community.

"  Reduce workload for staff and volunteer(s) of faith-based organizations.

"  Reduce duplication of service(s).

"  Participating faith-based organizations will get first choice at 2 future trainings.

"  Receive monthly usage report.

"  Receive data on trends of emergency assistance

"  Some aspects of the consultation service can be tailored.

"  HelpLink 2-1-1 staff understands and has the professional expertise to provide information and referralservices to handle a variety of emergency situations.

"  Ability to call HelpLink 2-1-1 regarding requests received.

HelpLink 2-1-1 will:

• Provide a designated telephone line(s) (937) 910-6057.
• Staff the telephone line from_____ to ______( hours TBD ) ___ days per week (days TBD). Hours and days optional per organization.
• Provide additional telephone line(s) if warranted.
• Have professional and experienced staff available to handle call(s).
• Assess each call based on the need(s) presented by client or faith-based organization.
• Make referral(s)
• Advocate for client(s) when necessary
• Assure the confidentiality of all consultation services.
• Provide training about the Case Consultation Program to participating organizations.
• Handle and complete most requests within 24 hours
• Handle and complete difficult requests within 2-3 working days.
• Report the outcome of each request.
• Provide monthly report to participating organizations.
• Hold quarterly meetings to address concerns and/or changes needed.

Responsibilities of all parties:

"  Provide information as requested

"  To work cooperatively together.

"  Provide primary contact information

The Support Services Alliance of the Miami Valley is a faith-based collaborative that helps coordinate health and human services to people in need.